Shuttle&Fly

How do I book a transfer?

Simply enter your pickup address, destination, and number of passengers in our booking widget. You will immediately receive a price quote and can book directly online.

Which payment methods do you accept?

We accept credit cards, debit cards, PayPal, and bank transfer. Payment is made securely via our payment partner.

When do I receive my booking confirmation?

You will receive your booking confirmation immediately by email after completing the booking.

Are there additional costs for luggage?

No, normal travel luggage is included in the price. Only special oversized luggage (e.g., surfboards) should be specified when booking.

Can I bring my pet?

Yes, small pets in transport boxes are welcome. Please inform us when booking so we can take this into account.

Do you provide child seats?

Yes, child seats are available on request. Please specify the number and type (baby seat, child seat, booster) when booking.

What happens if my flight is delayed?

Our system automatically monitors your flight and adjusts the pickup time. Delays up to 4 hours are included in the price at no extra cost.

Can I change the booking?

Yes, changes are possible up to 24 hours before the scheduled pickup time. Please contact our customer service.

What are the cancellation terms?

Free cancellation is possible up to 48 hours before pickup. For later cancellations, cancellation fees apply. Details can be found in our cancellation policy.

Are there any hidden costs?

No, the price you see when booking is the final price. No hidden costs, no surcharges.

Is gratuity included?

Gratuity is not mandatory but always appreciated if you are satisfied with the service.

How can I reach you?

Our customer service is available 24/7 at +49 221 177 388 40. You can also reach us by email at [email protected].

Can I track my booking?

Yes, after booking you will receive access to your customer area where you can track your booking status and receive real-time updates.

Still have questions?

If you didn't find the answer to your question here, please contact our customer service. We're here to help!

+49 221 177 388 40

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