Flight Delays? No Problem!
We automatically adjust to your flight
Your flight is delayed? With Shuttle&Fly, this is not a problem! Our system automatically monitors your flight and adjusts the pickup time. You don't have to do anything - and you don't pay any additional costs for delays up to 4 hours.
How Automatic Flight Tracking Works
When booking, you enter your flight number. From that moment on, we monitor your flight:
- Real-time monitoring: Our system tracks your flight minute by minute.
- Automatic adjustment: If your flight is delayed, we automatically adjust the pickup time.
- No additional costs: Delays up to 4 hours are included in the price.
- You are informed: You receive updates about the new pickup time via SMS or email.
Advantages of Our Flight Tracking
No Stress
You don't have to worry about how to inform your driver about the delay. Everything happens automatically.
Cost Security
No additional costs for waiting time up to 4 hours delay. The price you booked remains valid.
Time Saving
Your driver adjusts to the new arrival time. No unnecessary waiting at the airport.
Frequently Asked Questions
What happens if my flight is delayed?
Our system automatically detects the delay and adjusts the pickup time accordingly. You don't need to do anything.
Do I have to pay extra for the delay?
No! Delays up to 4 hours are included in the booked price. No surcharges.
What if my flight is canceled?
Contact our 24/7 customer service immediately. We'll find a solution together, whether it's rebooking or canceling the transfer.
How We Stay in Touch
During your journey, we keep you informed:
- Booking confirmation - Immediately after booking via email
- 24h reminder - One day before the transfer
- Driver details - 2 hours before scheduled pickup
- Live updates - In case of changes due to flight delays
- Arrival SMS - When your driver is at the meeting point
Emergency Hotline
In exceptional situations, you can reach our 24/7 customer service:
+49 221 177 388 40
For example in case of:
- Flight cancellation
- Terminal change
- Problems at the meeting point
- Delays over 4 hours
Free Waiting Time
Up to 4 hours delay are included in the service at no extra cost.
24/7 Service
Our customer service is available around the clock - even on holidays and weekends.
+49 221 177 388 40